Shipping
We pride ourselves on offering a fast, secure and reliable shipping service to ensure that your purchases arrive in perfect condition and in the shortest possible time. Our priority is your satisfaction and, for this reason, we have implemented a number of measures to ensure a flawless delivery.
Delivery Times
Our standard shipments are generally delivered within 24/48 working hours from the order date, unless otherwise specified. We strive to process and ship all orders as quickly as possible, working closely with reliable and punctual couriers to ensure that your items reach you quickly.
Packaging and Security
All our products are packed with the utmost care, using high-quality materials to protect your order during transit. Each package is sealed and carefully checked to ensure that the contents reach their destination without any damage.
Order Tracking
Once your order has been shipped, you will receive an email notification with the tracking number and shipping information. This will allow you to track your package in real time until delivery. You can also access the ‘My Account’ section on our website to track the status of your order.
Payment Methods
To ensure an easy and secure shopping experience, we offer a wide range of payment methods to suit your needs. Below, you will find the payment methods accepted on our site:
PayPal
PayPal is one of the most secure and popular online payment methods in the world. Using your PayPal account, you can make payments quickly and securely without having to share your credit or debit card details with us. This method allows you to complete transactions in just a few clicks, with the peace of mind of knowing that your financial information is protected.
Credit Card
We accept all major credit cards, including Visa, MasterCard, American Express and many more. During the payment process, you can enter your card details securely via our secure payment system. We use advanced encryption technologies to ensure the maximum security of your personal and financial data.
Bank transfer
If you prefer to use bank transfer, we will provide you with all the necessary information, such as our bank details, during the checkout process. Remember to include your order number as the reason for the bank transfer to facilitate identification and processing of your payment. Once we receive the transfer, we will proceed with processing your order.
Cash on delivery
We also offer a cash on delivery option, which allows you to pay the courier directly upon delivery. This is particularly convenient if you prefer not to use online payment methods. Please note that a small fee may be charged for this service, which will be indicated during the checkout process.
Security and Confidentiality
We assure you that all your financial data will be treated with the utmost security and confidentiality. We use advanced encryption protocols to protect your information throughout the payment process. We are committed to providing you with a secure and worry-free shopping experience.
Returns
We are committed to providing you with a positive and worry-free shopping experience. Pursuant to Legislative Decree 206/2005, you may exercise your right of withdrawal within 14 days from the date you receive the goods.
How to Make a Return
- Return Request: To exercise your right of withdrawal, send a return request by email to our customer service, specifying the details of your order. Be sure to include your order number, the reason for return and your preference (refund or exchange).
- Receipt of Instructions: Within 24 working hours, you will receive a reply from us with all the necessary instructions to proceed with your return. Please follow the instructions carefully to ensure a quick and efficient handling of your request.
- Return Shipment: Once you have received the instructions, carefully pack the item to be returned and ship it to the address indicated. We recommend that you use a traceable shipping service to ensure that your package arrives safely.
- Verification and Refund: Once we receive your return, we will check to make sure that the item is in proper condition. If everything is in order, we will refund the amount paid. Alternatively, if you wish, we can replace the item with another of your choice.
Important Note
Please note that shipping costs for the right of withdrawal are borne by the customer, except in cases where the error or defect in the product is attributable to us. In such situations, we will bear the return shipping costs.
