Shipments and returns

Shipping
Shipments are made with the utmost care to ensure that your purchases arrive in perfect condition and in the shortest time possible. Standard shipments are generally delivered within 24/48 working hours from the order date, unless otherwise specified.

Shipping cost
We care about our customers and know how important it is to keep shipping costs under control. For this reason, we offer competitive and transparent shipping rates. The shipping cost varies based on the weight, size and destination of the package. You will be able to view the total cost of shipping before completing your order, so you have full clarity on additional costs.

Order tracking
All parcels shipped are traceable. Once your order has been placed, you will receive a confirmation email containing the tracking number to monitor the progress of your package until delivery. This way, you can always be informed about the status of your order.

Returns
Pursuant to Legislative Decree 206/2005, you have the right to exercise the right of withdrawal within 14 days from the date of receipt of the goods.

How to make a return
To make a return, write to us by email indicating the details of your order, within 24/48 working hours you will receive feedback on the procedure to follow.
Once we have received the return and verified its conformity, we will refund the amount paid or, if you prefer, we can make a replacement with another item.

Important note
Please note that the shipping costs for the right of withdrawal are borne by the customer, unless the error or defect is attributable to us.

For further information or questions regarding shipping and returns, do not hesitate to contact our customer service. We are here to help you and ensure a pleasant shopping experience.