USEFUL QUESTIONS
How can I place an order?
To place an order, select the products you wish to purchase and add them to your shopping cart. Once you have finished shopping, go to the shopping cart, check the selected products and proceed to checkout. You will have to enter your personal data, shipping address and choose your preferred payment method. If you need assistance during the checkout process, you can call us at +39 379 179 1562 and one of our operators will be happy to help you complete your order
How can I change or cancel an order?
If you wish to change or cancel an order, please contact us as soon as possible via our customer service. If your order has not yet been shipped, we will do our best to accommodate your request.
How can I track my order?
Once your order has been shipped, you will receive an e-mail with a tracking number and a link to follow the shipment. You can also track your order by logging into your account on our website.
What should I do if I do not receive my order?
If you do not receive your order within the estimated delivery time, please contact our customer service department by e-mail at info@zamikastore.com or call us on +39 379 179 1562. We will do our best to resolve the problem quickly.
Which payment methods do you accept?
We accept all major payment methods, including cash on delivery, credit cards, PayPal and bank transfers. All transactions are secure and encrypted.
Do you ship abroad?
Yes, we ship internationally. During the checkout process, select your destination country to view the available shipping options.
What is the delivery time?
Delivery times vary depending on the destination. For domestic shipments, delivery times are generally 2-4 working days. For international shipments, they can vary between 5 and 10 working days
How much does shipping cost?
Shipping costs depend on the destination and the weight of the parcel. During the checkout process, they will be calculated automatically based on the products in your shopping cart and the shipping address provided.
How can I receive a discount code?
Sign up for our newsletter to receive an instant 5% discount code on your first purchase. Simply enter your e-mail address in the registration form at the bottom of the page and confirm your subscription. You will immediately receive an e-mail with the discount code to use during checkout.
How can I use a discount code?
During the checkout process, enter the discount code in the field provided and click on ‘Apply promotion code’. The discount will automatically be deducted from your order total.
How can I return a product?
If you wish to return a product, please contact our customer service team within 14 days of receiving your order. We will provide you with detailed instructions on how to proceed with the return.
When will I receive my refund?
Once we have received and inspected the returned product, we will process your refund within 5-7 business days. The refund will be made to the same payment method used for the purchase.
How can I contact customer service?
You can contact our customer service team by email at info@zamikastore.com or call us on +39 379 179 1562. Our team is available from Monday to Friday, from 9:00 to 17:30.
How can I retrieve my forgotten password?
If you have forgotten your password, click on ‘Forgot your password’ on the login page. Enter your e-mail address and we will send you a link to reset your password.
How can I report a technical problem on the site?
If you experience a technical problem on our site, please contact us by email at info@zamikastore.com or call us on +39 379 179 1562. Our technical team will work to resolve the problem as soon as possible.
Is it safe to make a payment on your site?
Yes, the security of our customers is a priority. We use SSL encryption technologies to protect your personal and payment data.
How is my personal data handled?
Your privacy is important to us. We handle your personal data in accordance with the applicable data protection regulations.
Does your site use cookies?
Yes, we use cookies to improve the user experience on our site. You can manage your cookie preferences in your browser settings.
